Getting pro writers to take Wattpad seriously
Role—UI/UX Design + Discovery
Tools—Invision, Sketch, Zeplin
Testing—User interviews, surveys, A/B experiment
The Wattpad landing page had not gotten a face-lift in many many years. Through many user interviews and competitive research, we validated that this page was key in anchoring writers’ perception of Wattpad being a place for them to pursue a career. It was important for us to acquire or attract writers with higher quality work so that we could start to diversify our userbase beyond just teen girls who read werewolf fanfic.
I used this knowledge to inform a new design of the landing page that highlighted writer-specific values, opportunities, affiliates and showcased what else Wattpad has to offer beyond just free stories.
We have observed that some writers are not willing to share their best work because it is unclear how one can progress from a novice writer to becoming a professional.
How might we improve Wattpad's perception so that the path to success is clear for writers?
Improving the first impression of our landing page will attract more professional writers to share their work on Wattpad. By having higher "quality" content (better grammar, writing, etc.) we could attract a more diverse audience, and more importantly an audience willing to pay for better content.
One of our greatest learnings, which we’ve validated in a few studies, came in two parts…
The first was that among external writers who are working on a novel, they saw Wattpad as a place for amateur writers. And at first, we were concerned by this, but Brand Tracking research (results below) run by the marketing team revealed that this was actually one of our strengths and helped us to appear more approachable.
The second was that relative to our competitors, we weren’t seen as a place where writers can build their career. This is where we decided to place our focus on the landing page to try and get pro writers to take Wattpad seriously.
Where we started
Where we iterated
Initial wireframes tried to strike the balance between readers and writers with more transparency around what Wattpad is.
Where we landed
- Improved writer perception of Wattpad as a writing platform overall - 60% of interviewees (compared to 20% previously) felt Wattpad was the best place to pursue a career as a professional writer in comparison to our competitors Inkitt + Swoon Reads.
- ~10% drop in conversion, but based on the # of users who typically sign up from the Desktop Web landing page, we would lose 60K global signups / month. This would amount to a 0.29% drop in MEU (up for further exploration).
- “Already I take this more seriously as a professional writer because I can see maybe that this is a publishing platform but also that there is a community that could get my book in the eye line of someone who is a bit older”
- “This gets me. Get adapted. Like I would sign up at this point”
- “I see this as a chance to post your work and get seen by a publisher. This one is the one I would go with. ”